Welcome to Homebase Shop’s FAQ page! We’re here to help you with any questions about our products, delivery, payments, and more. Below, you’ll find answers to common queries based on our analysis of your needs as DIY enthusiasts, homeowners, and interior designers. If you can’t find what you’re looking for, feel free to contact our customer service team.

Product Information

What types of flooring and tiles do you offer?
We provide a wide range of high-quality products including Carpet Tiles, Floor & Wall Tiles, Laminate Flooring, Luxury Vinyl Flooring, Solid & Engineered Wood Flooring, and more. Our selection is designed for durability and style, perfect for transforming any space.
Do you offer samples for flooring and wallpaper?
Yes, we have Flooring Samples available to help you make the right choice. You can also explore options like Green Wallpaper, Grey Wallpaper, and Neutral Wallpaper to match your decor.
Are your products suitable for outdoor use?
Absolutely! We offer Outdoor Garden Tiles that are durable and weather-resistant, ideal for enhancing your garden or patio areas.

Delivery & Shipping

What are your delivery options and costs?
We offer two main delivery options: Standard Shipping at £12.95, which uses DHL or FedEx and delivers within 10-15 days after dispatch, and Free Shipping for orders over £50, which uses EMS and typically arrives in 15-25 days after dispatch.
How long does order processing take?
All orders require 1-2 business days for processing before dispatch. During this time, we carefully prepare and package your items to ensure they arrive safely.
Do you ship worldwide?
Yes, we ship globally to most locations. However, delivery to some Asian countries and remote areas may not be available. If you’re unsure, please contact us for confirmation.
Can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with tracking information, allowing you to monitor its journey to your doorstep.

Returns & Exchanges

What is your return policy?
You have 15 days from the date of receipt to initiate a return if you’re not satisfied. For full details, please visit our Returns Policy page.
Are there any exceptions for returns?
Returns are generally accepted for most items, but please ensure products are in original condition. Note that delivery delays due to customs or weather are beyond our control and don’t qualify for returns based on timing alone.

Payment Methods

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and processed efficiently.
Is my payment information safe?
Yes, we use industry-standard encryption to protect your data. You can shop with confidence knowing your details are secure.

Account & General Queries

How do I contact customer service?
You can reach us at [email protected]. We’re happy to assist with any questions about delivery, products, or your account.
What if I have issues with my order?
If you experience any problems, contact us within the return period, and we’ll work to resolve it promptly. We’re committed to your satisfaction.

Need More Help?

If your question isn’t answered here, don’t hesitate to get in touch. Our team at Homebase Shop is dedicated to providing friendly, reliable support. Email us at [email protected] or visit our website for more information.

Address: 85 George St, Manchester, GB M3M 5LH

Thank you for choosing Homebase Shop for your flooring and tiling needs. We’re here to help you create the perfect space!

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