Privacy Policy

Welcome to Homebase Shop (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at newflooringstore.com (the “Site”) and use our services. By using our Site, you agree to the terms of this policy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience for flooring, tiling, and home improvement products. This includes:

• Personal Information: Name, email address, shipping address, billing address, and phone number when you place an order or create an account.
• Payment Information: Credit/debit card details (e.g., Visa, MasterCard, JCB) or PayPal account information, processed securely through encrypted channels. We do not store full payment card numbers.
• Technical Data: IP address, browser type, device information, and cookies (see Section 6 for details).
• Usage Data: Pages visited, products viewed, and interaction with the Site (e.g., adding items to your cart).
• Communication Data: Records of emails or inquiries sent to [email protected].

2. How We Use Your Information

We use your data to enhance your experience and fulfil our services, in line with our focus on security and convenience for DIY enthusiasts, homeowners, and professionals:

• Process orders, payments, and shipments (including global shipping, excluding Asia and certain remote areas).
• Provide customer support and respond to inquiries.
• Send order confirmations, tracking details, and promotional offers (e.g., free shipping on orders over £50).
• Improve our Site, products, and services through analytics.
• Prevent fraud and ensure transaction security using encryption technology.
• Comply with legal obligations under applicable laws, such as the UK GDPR and global data protection regulations.

3. Sharing and Disclosure of Data

We value your trust and only share your information when necessary:

• Service Providers: We share data with trusted partners for payment processing (e.g., PayPal), shipping, and IT support, who are bound by confidentiality agreements.
• Legal Requirements: We may disclose information to comply with laws, regulations, or legal requests.
• Business Transfers: In the event of a merger or sale, your data may be transferred to a successor entity.
• With Your Consent: We will share data if you explicitly agree, such as for marketing purposes.

We do not sell your personal data to third parties.

4. Data Storage and Security

Your security is our priority, as highlighted in our commitment to protected transactions:

• Storage: Data is stored on secure servers located in the UK and other regions compliant with data protection laws. We retain data only as long as necessary for business or legal purposes.
• Security Measures: We use industry-standard encryption, secure socket layer (SSL) technology, and access controls to protect your information from unauthorized access, loss, or misuse. Payment details are processed via PCI-DSS compliant systems.

While we take robust precautions, no online method is 100% secure, and we encourage you to use strong passwords and monitor your accounts.

5. Your Rights

You have rights over your personal data, consistent with global privacy laws like the UK GDPR:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request erasure of your data, subject to legal exceptions.
• Restriction: Limit how we use your data in certain circumstances.
• Objection: Opt-out of marketing communications or data processing based on legitimate interests.
• Data Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond within 30 days. You may also lodge complaints with your local data protection authority.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing and shopping experience:

• Types of Cookies: Essential cookies (for site functionality), analytics cookies (to track usage and improve the Site), and marketing cookies (to show relevant ads).
• Purpose: Remember your preferences, analyse traffic, and personalise content for products like flooring samples or tiles.
• Control: You can manage cookie settings through your browser. Disabling cookies may affect Site functionality.

7. International Data Transfers

As we serve customers globally (excluding Asia and certain remote areas), your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with data protection laws through safeguards like standard contractual clauses.

8. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or laws. The “Last Updated” date at the top will indicate revisions. Continued use of the Site after changes constitutes acceptance.

9. Contact Us

Thank you for trusting Homebase Shop with your flooring and tiling needs. We are dedicated to supporting your projects with security and care.