Term and Conditions

Welcome to Homebase Shop! These Terms and Conditions govern your use of our website newflooringstore.com and your purchases from our store. By accessing our website and making purchases, you agree to be bound by these terms.

1.1 Eligibility

Our website and services are available to customers worldwide, excluding certain Asian countries and remote locations as specified in our shipping policy. Users must be at least 18 years old or have parental consent to make purchases.

1.2 Account Responsibility

When creating an account with Homebase Shop, you are responsible for:

• Maintaining the confidentiality of your account credentials
• Providing accurate and current personal information
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

2.1 Product Range

Homebase Shop specialises in premium flooring and home improvement solutions including:

• Carpet Tiles and Floor Tiles
• Laminate and Luxury Vinyl Flooring
• Solid & Engineered Wood Flooring
• Wall Tiles and Mosaic Tiles
• Outdoor Garden Tiles
• Wallpaper Collections (Green, Grey, Neutral)
• Flooring Tools, Accessories, and Underlay

2.2 Product Information

We strive to provide accurate product descriptions, images, and specifications. However, slight variations in colour and texture may occur due to monitor settings and natural material characteristics.

3.1 Order Process

Order processing takes 1-2 business days. Your order is considered accepted once we send you an order confirmation email.

3.2 Pricing and Payment

All prices are in British Pounds (£) and include VAT where applicable. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Shipping Options

4.1 Return Policy

You have 15 days from the delivery date to initiate a return or exchange request. To be eligible for return:

• Item must be in original condition, unused, and in original packaging
• All tags, labels, and protective coverings must be intact
• You must provide original order confirmation or proof of purchase

4.2 Non-Returnable Items

The following items cannot be returned or exchanged:

• Flooring Samples (due to their nature as small, opened products)
• Self Adhesive Tiles (once adhesive backing has been exposed)
• Opened Tiling Adhesive Grout (health and safety reasons)
• Custom-cut or Made-to-Order Items
• Clearance or Final Sale Items

4.3 Refund Process

Once we receive and inspect your returned item:

• Refunds processed within 5-7 business days
• Original shipping fees are non-refundable
• Refunds issued to original payment method

5.1 Accurate Information

You are responsible for providing accurate shipping addresses and contact information. Homebase Shop is not liable for delays or non-delivery due to incorrect information provided.

5.2 Product Usage

Customers are responsible for:

• Ensuring products are suitable for their intended use
• Following manufacturer installation guidelines
• Proper maintenance and care of purchased products
• Checking local building codes and regulations

5.3 Account Security

You must not:

• Share your account credentials
• Use the website for fraudulent purposes
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality

All content on newflooringstore.com, including text, graphics, logos, images, and product descriptions, is the property of Homebase Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7.1 Product Liability

Homebase Shop’s liability for defective products is limited to the purchase price of the item. We are not liable for:

• Improper installation or usage
• Normal wear and tear
• Damage caused by improper maintenance
• Consequential or incidental damages

7.2 Website Availability

We strive to maintain website availability but are not liable for temporary unavailability due to maintenance or technical issues beyond our control.

7.3 Force Majeure

Homebase Shop is not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or supply chain disruptions.

We are committed to protecting your privacy. Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information in compliance with GDPR and other applicable data protection laws.

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. We encourage customers to contact us directly to resolve any issues before pursuing formal proceedings.

Homebase Shop reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

Thank you for choosing Homebase Shop for your flooring and home improvement needs. We’re committed to making your shopping experience smooth and satisfactory.